La CHENEAUDIÈRE - Hôtel Spa - Relais & Châteaux

Location: The hotel is conveniently located as a stop between Antwerp and the Swiss Alps, providing a peaceful and idyllic setting. It's within easy reach of Colmar and Kayserburg, offering guests the opportunity to explore the picturesque surroundings.

Upon arrival you can only be amazed at this wonderfully located hotel. The reception and everything in the hotel is as to be expected and then a little better still. The spa is amazing and even though we were there on a weekend not too crowded. So why the 4 stars? Well, our first dinner nights was not in the Michelin star restaurant and we had to wait VERY long for our main dish (over an hour). When then seeing the bill we thought it to be very overpriced. Our room was a forest room and even though the shower was amazing i did not really like it. Do not get me wrong, the room has everything you could want but these rooms have not so much space as you are on top level and this means the roof is in the way. They have made the most of it and the room itself is beautiful but i felt a little cramped. We did have the Michelin star dinner which was amazing and very well priced in our point of view. The 3 o clock sweettooth is also a very nice touch and staff we very very helpful. So a 5* rating but with a few things to keep in mind.

I wrote a review August 2022, and found out later that they had suspended my account, and deleted my comment due to the fact that I was a month off 14. My family stayed at this hotel looking for a relaxing stop in our road trip. Upon arrival we were met with a friendly reception team, who swiftly showed us to our room, and brought our bags. The rooms were nice, with fully blackout curtains. Creating a isolated experience. That night we had dinner in the hotels restaurant, and soon found that they had a very short music playlist, lasting only 10 minutes until the same song repeated. This slowly but surely drive me and my family to the brink of insanity. Giving me and my sister headaches. For dinner my mother had caviar, the caviar came with 2 Bellinis, my mother requested more Bellinis as they had quickly disappeared, and upon request the waiter had to have a big discussion with the chef, then finally the chef agreed to make more. Five minutes later we were informed that the chef burnt the Bellinis, and he then refused to make any more, saying ‘only two blinis per caviar.’. This was not only a big inconvenience, but resulted in waste of our caviar. This being a spa hotel, unless you were having a massage or swimming in the pool. You soon found yourself with nothing to do. The only entertaining thing was a Pac-Man machine, which my family and I must’ve spent hours on. My family rented out the hotels salt pool, which was relaxing, but quite expensive for just an hour. To go into the main spa section, you had to be over 15, with me being under 15, I found myself stuck in the kid section, with a small pool and hot tub, which eventually got repetitive. If you are going to this hotel, I don’t recommend bringing anyone under the age of 15, as they will feel bored. Upon departure, the hotel said they would sign us up for an exclusive releáis chateaux club. For the inconvenience caused by the blini incident. It’s almost a year later and we still haven’t heard a word from them. In conclusion, I feel this was a big disappointment, and I am confused and annoyed as to why we haven’t heard anything about the releáis château club.